My Resume
A bit about me
I'm a forward-thinking, results-driven, and adaptable senior graphics designer with vast experience in Digital Marketing, Social Media, Brand Management, Project Coordination, Client/Vendor Relations, Reporting, and Performance Indicators. I can spearhead and orchestrates strategic initiatives that ensure organizational success and expand marketability and brand vision. I can build and foster collaborative partnerships internally and externally while adapting to client needs and business objectives. I'm a resourceful top performer who enables a company to enhance business growth.
Experience
December 2021 - Present
Senior Graphics Designer
-
Created and oversaw Salesforce reports to show growth and development as team.
-
I travelled to Belfast, UK many times over my three years with this team to bridge the gap in our technologies and revenue reporting.
-
Facilitated transition of entire team to new accounts and setups, ensuring seamless onboarding process.
-
Spearheaded transformation of brand team into agency-style setup, pioneered trial phase, and established comprehensive processes and tracking for marketing initiatives.
December 2020 - December 2021
Brand Specialist
-
Designed promotional flyer for charity event organized by First Tee of Orlando, contributing to success of event.
-
Collaborated with Mid Atlantic Area Sales Manager, serving as mentor, to gain insights into sales side of GolfNow and Plus.
-
Served as plus brand representative on Mountain Pacific Sales call, enhancing knowledge of revenue and technology in golf industry.
-
Facilitated custom request from golf course, working closely with legal team to create homeowner loyalty card pamphlet and logo, which improved engagement with current and prospective homeowners.
-
Recognized as mentor to guide and support new team members.
February 2020 - December 2020
Resolution Specialist
-
Led staffing meetings, completed reports for supervisors, and trained specialists on all new technology and business procedures.
-
Closed out issue reports on resolved technology issues.
-
Aided with establishing new processes for team.
-
Assisted in transition of events from NBC Sports Gold to Peacock and drafted email templates and announcements for agents to use with customers.
February 2016 - February 2020
Member Care Specialist
-
Assisted in training and building out information sheets for new specialists.
-
Achieved consistently high sales numbers for memberships and selected to join trial sales team.
-
Established as key role on projects with outside vendors and internally through Salesforce.
-
Utilized Salesforce queues to work on cases, run reports, and update email templates.
Education
2018 - 2020
Full Sail University
2011 - 2015
University of Central Florida
Masters of Fine Arts in Media Design
Bachelors of Arts in International Relations, a Minor in Italian, and a Certificate in Behavioral Forensics